Return & Refund Policy

Before you return

Please contact us on WhatsApp 0710915391 within the period stated below with your order number and photos of the item.

Eligible returns

• Wrong item delivered
• Item damaged on arrival
• Item expired at delivery

For hygiene reasons, opened personal-care products and supplements cannot be returned unless they were faulty or incorrect.

Refunds

Approved refunds are sent to the M-Pesa number or method used for payment. (Owner: set your return window and refund timeline here before launch.)