Frequently asked questions
Ordering, payment, pickup and delivery — answered.
Ordering
Do I need an account to order?
No. You can check out as a guest with your name and phone number. Creating an account just keeps your orders and wishlist in one place.
How do I track my order?
Open Track order and enter your order number and the phone number you used at checkout.
Payment
How can I pay?
Pay with M-Pesa. You can pay to our Till number 1747558 and submit your M-Pesa confirmation code, or use the other payment options shown at checkout when available.
When is my order confirmed?
As soon as your payment is verified. Automatic M-Pesa payments confirm in seconds; manual Till payments are checked by our team against our M-Pesa statement.
Pickup & delivery
Where can I pick up my order?
In Mtito Andei, Kenya. We will message you when your order is ready.
How much is delivery?
Delivery fees depend on your county and are shown at checkout before you pay. See our Delivery Policy.
Returns
What if something is wrong with my order?
WhatsApp us on 0710915391 with your order number and photos. See our Return & Refund Policy.